Licensing, Fair Play and Player Protection at Jackpot City

Who Runs Jackpot City and Under Which Licence

The Canadian site is operated by Baytree Interactive Ltd (company no. 69691), registered at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. It is licensed by the Kahnawake Gaming Commission under licence number 01059, issued on 26 August 2026, and the site belongs to the Cityviews group of casinos. It previously operated under Kahnawake licence 00892, issued in February 2022. Disputes follow a three-step path: a formal complaint to [email protected] within 6 months of the issue, then eCOGRA as the independent ADR provider, then the Kahnawake Gaming Commission.

Encryption, RNG and eCOGRA Audits

Connections are secured with SSL encryption, and all RNG games use certified random number generators. The casino and its games are audited annually by eCOGRA, whose seal links from the site footer to a live certificate. Live dealer outcomes come from physical cards and wheels in monitored studios rather than an RNG.

Regions That Cannot Register

Within Canada, Ontario and Alberta are excluded. Internationally, the restricted list includes the United States and its territories, the United Kingdom, Australia, France, Germany, Spain, Italy, the Netherlands, Belgium, Sweden, Switzerland, Poland, Portugal, Denmark, Brazil, Mexico, India, Israel, Turkey, Russia, Ukraine, the UAE and more than 50 other countries. Opening an account from a restricted region voids any winnings.

Limits, Breaks and Canadian Help Lines

  • Deposit limits set daily, weekly or monthly from the Bank section
  • Wager limits, session reminders and reality checks
  • Take-a-break exclusion of at least 24 hours, arranged through support
  • Longer self-exclusion covering the account
  • Account closure on request

For support outside the casino, the site links to Gordon Moody Gambling Therapy, the Responsible Gambling Council and Gamblers Anonymous. Provincial services include the BC Gambling Support Line (1-888-795-6111) and Jeu: aide et référence in Quebec (1-800-461-0140), both free and confidential.

Gambling should be entertainment, not a way to make money. Only play with what you can afford to lose, and use the deposit limits and self-exclusion tools if you feel your play is becoming a problem.

FAQ

Is Jackpot City licensed?

Yes, by the Kahnawake Gaming Commission under licence number 01059, issued 26 August 2026.

Are the games independently audited?

Yes, the casino and its games are audited annually by eCOGRA, and RNG games use certified random number generators.

What should I do if I have a dispute with the casino?

File a formal complaint to [email protected] within 6 months, then escalate to eCOGRA as the independent ADR provider, then the Kahnawake Gaming Commission.

Which regions are restricted from playing?

Within Canada, Ontario and Alberta; internationally, the US, UK, Australia, most of the EU and more than 50 other countries.

What responsible gambling tools are available?

Deposit limits, wager limits, session reminders, reality checks, take-a-break periods, self-exclusion and account closure.

Where can Canadian players get help for problem gambling?

The BC Gambling Support Line (1-888-795-6111), Jeu: aide et référence in Quebec (1-800-461-0140), Gordon Moody Gambling Therapy, the Responsible Gambling Council and Gamblers Anonymous.