Opening and Accessing Your Jackpot City Account

From Sign-Up Form to First Deposit

1. Click Sign Up on the Canadian homepage or in the app.
2. Enter your full legal name, date of birth, residential address, email and phone number.
3. Choose a unique username and a strong password mixing letters, numbers and symbols.
4. Accept the terms and submit the form, then confirm your account through the activation email.
5. Open the Bank section, pick a payment method and deposit at least C$10 to trigger the first C$400 match.
6. Upload your verification documents early so your first withdrawal is not delayed later.

Age and Province Requirements

You must be at least 18 to register and must also meet the legal gambling age in your province or territory, which is 19 in most of Canada and 18 in Quebec and Manitoba. Residents of Ontario cannot use this site, because Ontario is served by a separately regulated Jackpot City platform. Alberta is also on the restricted list. The casino limits accounts to one per person, household, email address, phone number and payment card.

Documents to Keep Handy

Verification is required before withdrawals and can be requested at any time. The details you register with must match your documents exactly, including the name on any card you deposit with.

• Government-issued photo ID (passport or driver's licence)
• Proof of address dated within the last 6 months (utility bill or bank statement)
• Proof of ownership of your payment method (card image with middle digits hidden, or bank statement)
• Proof of income or source of funds for large or cumulative withdrawals

Note: Identity checks are mandatory once single or combined transactions reach €2,000 or the CAD equivalent, so bigger winners should expect a document request even if they have played for years.

Signing Back In on Desktop, Phone and App

Where to Find the Login Button

On desktop, the Login button sits in the top-right corner of every page, next to Sign Up. In a mobile browser, it appears at the top of the screen beside the menu icon. In the iOS app, the login screen opens on launch, and your account settings are reached by tapping your username at the top right once you are inside.

The Sign-In Sequence

1. Tap or click Login to open the secure login page.
2. Enter your username (not your email) and your password.
3. Confirm any security prompt shown on screen.
4. Check your balance and any active bonus in the account panel before playing.

When Access Fails: Fixes for Common Problems

• Forgotten password: select Forgot Password, enter your username and follow the reset instructions sent to your registered email.
• Account locked or restricted: this usually means pending verification or a security flag; live chat can confirm which documents are missing.
• Cookies disabled: the site will not let you register or log in without cookies, so enable them in your browser settings.
• Game or page not loading on mobile: refresh, close and reopen the game, update the browser or app, restart the device and clear cached data.
• Logged out during a game: check your connection; rounds in progress are settled on the server, and the server result is the official one.
• Account inactive: after 6 months without a login, the account is classed as inactive and fees begin, so log in to restore it.